|
|
Warranty issues…frustrated with
long hold times & poor response
from vendors |
|
|
Business continuance…pressure
from management to provide a
plan |
|
|
Concerned…is the correct data
being backed up & verified, and
can it be recovered?
|
|
|
Overwhelmed staff… late nights
and weekends, with no time for
family and friends |
|
|
Resource deployment…need to
distribute workstations &
implement servers faster
|
|
|
24x7 support …need to get
problems resolved as quickly as
possible day or night
|
|
|
Irritation…. by paying
consultants to fix the same
problems over and over
|
|
|
Apprehension… emerging
technologies…when is the right
time to upgrade |
|
|
Security…Fearful that someone is
trying to hack the network
|
|
|
Server sprawl…Annoyed by having
to buy more and more servers to
support complex apps
|
|
|
Ineffective failure
notification…users are reporting
problems, IT is always reactive
|
|
|
Vacation and Sick time...no
resources to pick up workload
|
|
|
Aggravation…paying too much for
Internet access, frame relay, LD
|
|
|
Lack of time… to perform general
maintenance and apply patches
|
|
|
Patch Management… Apprehension
over applying faulty software
patches |
|
|
Annoyed… difficulty in
contacting such vendor as Cisco,
HP, Citrix |
|
|
Inadequate performance…Outlook
and other applications run slow
only at remote sites
|
|
|
HR issues…inappropriate Internet
usage |
|
|
Network documentation…outdated,
makes troubleshooting very
difficult |
|
|
Annoyed…constant condescending
attitude from current service
provider |
|
|
Limited budget…trouble
justifying and funding new
projects |
|
|
Network utilization…application
performance problems, Network,
Server? |
|
|
VPN issues…users are frustrated
with connection problems
|
|
|
Printers…jamming, poor quality,
pressure from management to get
under control |
